Privacy Statement

1. Introduction

Tecvon Ltd (“Tecvon”, “we”, “us”, or “our”) is committed to safeguarding the privacy of individuals and protecting personal information entrusted to us. This Privacy Statement explains how we collect, use, disclose, store, transfer, and protect personal information when you interact with our websites, products, cloud services, applications, platforms, customer portals, APIs, and any other services we provide (“Services”).

This Privacy Statement applies globally and is designed to meet major international data protection laws, including but not limited to:

EU General Data Protection Regulation (GDPR)
UK GDPR and UK Data Protection Act
California Consumer Privacy Act (CCPA/CPRA)
Brazil LGPD
China Personal Information Protection Law (PIPL)
Singapore PDPA
Other local requirements where Tecvon operates

By accessing or using our Services, you acknowledge and agree to the terms of this Privacy Statement.

2. Scope

This Privacy Statement applies to:

Visitors to Tecvon websites.
Users who access our cloud, networking, CDN, security, or platform services
Customers and their authorised users
Suppliers and business partners who interact with Tecvon
Individuals whose data may be processed incidentally through customer use of Tecvon Services

This Privacy Statement does not apply to:

Third-party websites or services
Customer-controlled environments where Tecvon acts as a processor and the customer is the data controller

Where Tecvon processes personal data on behalf of customers, such processing is governed by our Data Processing Agreement (DPA) and applicable service contracts.

3. Personal Data We Collect

We collect personal information from different sources and in different forms, depending on your interactions with our Services.

3.1 Information You Provide Directly

Account registration details (name, email, phone number, job title, company)
Billing and payment information
Support requests and customer service interactions
Feedback, surveys, or user-provided content
Authentication credentials (securely hashed)
Contract-related information

3.2 Information Collected Automatically

When you access our websites, portals, or services, we may automatically collect:

IP address and geolocation approximation
Browser type, device identifiers, operating system
Log data (timestamps, request details, user agent)
Usage metrics and performance data
Cookies and similar technologies
Activity data related to access, login, navigation, session duration

3.3 Information Processed Through Tecvon Cloud / CDN / Platform Services

Depending on the Service used:

Network traffic metadata (headers, routing details)
API usage logs
CDN caching and request data
Error logs and diagnostic information
Security alerts and threat intelligence signals

Tecvon does not inspect or access customer content payloads unless:
(a) required for security purposes,
(b) explicitly authorised by the customer, or
(c) required by law.

3.4 Information from Third Parties

Business partners
Identity verification providers
Analytics and advertising partners
Public databases
Social media networks (if you interact with Tecvon via such channels)

4. How We Use Personal Data

We use personal information for the following purposes:

4.1 Service Provision

Creating and managing user accounts
Delivering, maintaining, and improving Services
Processing transactions and providing billing
Enabling technical functionality

4.2 Security and Fraud Prevention

Monitoring system integrity
Protecting against cyberattacks such as DDoS or credential abuse
Preventing, detecting, and responding to security incidents
Enforcing access controls and authentication mechanisms

4.3 Customer Support

Responding to inquiries
Providing troubleshooting assistance
Resolving complaints and enabling technical support

4.4 Service Improvement and Analytics

Understanding how our Services are used
Enhancing performance and reliability
Developing new features and products

4.5 Legal and Compliance

Meeting contractual requirements
Complying with laws, regulations, and law enforcement requests
Managing disputes and enforcing agreements

4.6 Marketing and Communications

With your consent where required by law:

Sending service updates
Providing promotional or informational content
Offering events, webinars, or training programmes

You may opt out of marketing communications at any time.

5. Legal Basis for Processing (GDPR / UK GDPR)

We process personal data under the following legal bases:

Contract necessity – to deliver products/services
Legitimate interests – security, fraud prevention, service improvement
Consent – cookies, optional communications
Legal obligation – tax, regulatory, law enforcement compliance
Vital interests – protecting individuals’ safety in limited cases

6. Cookies and Similar Technologies

We use cookies, pixels, and similar technologies for:

Authentication
User experience optimisation
Traffic measurement
Security and fraud detection
Analytics
Personalisation

Detailed cookie information is available in our Cookie Policy

7. How We Share Personal Data

We may share personal data with:

7.1 Service Providers (Processors)

Cloud hosting partners
Payment processors
Analytics vendors
Customer support tools
Security and monitoring vendors

We require all processors to comply with confidentiality, data protection, and security obligations.

7.2 Business Partners

Where Services are jointly delivered, with your knowledge and consent.

7.3 Legal Authorities

Only when required by law or court order.

7.4 Corporate Transactions

In mergers, acquisitions, reorganisations, or asset transfers, with appropriate safeguards.

Tecvon never sells personal data.

8. International Data Transfers

Because Tecvon operates globally, personal data may be transferred to countries outside your jurisdiction. All transfers follow recognised frameworks:

EU Standard Contractual Clauses (SCCs)
UK International Data Transfer Addendum (IDTA)
Adequacy decisions
Contractual and organisational safeguards

Customers may request a copy of applicable transfer mechanisms.

9. Data Retention

We retain data only as long as needed for:

Service delivery
Security and auditing
Contractual obligations
Legal compliance

Typical retention periods:

Operational logs: 30–180 days
Account data: retained until deletion request or contract termination
Billing records: 7 years

Data that is no longer required is securely deleted or anonymised.

10. Data Security

Tecvon maintains robust organisational and technical measures, including:

Encryption in transit (TLS 1.2+) and at rest
Zero Trust access architecture
Multi-factor authentication (MFA)
Role-based access control (RBAC)
Security incident monitoring
DDoS and threat mitigation
Firewalls, WAF, IDS/IPS
Regular penetration testing
Vendor risk assessments
Secure development practices (SSDLC)

A detailed description of our TOMs (Technical & Organizational Measures) is available upon request.

11. Your Privacy Rights

Depending on your jurisdiction, you may request:

Access to your personal data
Correction of inaccurate data
Deletion (“Right to be Forgotten”)
Restriction of processing
Data portability
Withdrawal of consent
Opt-out of marketing
Objection to processing based on legitimate interests

Residents of California may additionally request:

Disclosure of categories of personal data collected
Opt-out from “sale or sharing” of personal information (Tecvon does not sell data)

To exercise your rights, contact: tecvon@tecvon.ai

12. Children’s Privacy

Tecvon does not knowingly collect information from individuals under 16 years old.
If you believe such data has been collected, contact us for immediate removal.

13. Changes to This Privacy Statement

We may update this Privacy Statement from time to time.
When changes are made, the “Last Updated” date will be revised, and where legally required, we will notify users of material changes.

14. Contact Us

📧 tecvon@tecvon.ai